Ink
All Systems Operational

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See the current and historical availability of our systems. Click the Subscribe to Updates button if you would like to receive automatic notifications if there are any incidents on our infrastructure. Having problems connecting to our system? Click here to view network performance from multiple locations to our system in real-time by looking at the Loss column. If you need to raise a ticket, go to our Support Centre.

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Ink Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Ink Touch Operational
90 days ago
100.0 % uptime
Today
Ink Load Control Operational
90 days ago
99.98 % uptime
Today
Ink Kiosk Platform ? Operational
90 days ago
100.0 % uptime
Today
Ink E-mail Gateways ? Operational
90 days ago
100.0 % uptime
Today
Ink BagMessage Gateway ? Operational
90 days ago
100.0 % uptime
Today
Radixx Go ? Operational
90 days ago
100.0 % uptime
Today
Radixx Go Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Radixx Touch ? Operational
90 days ago
100.0 % uptime
Today
Radixx Go Load Control Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Platform Responsiveness
Fetching
Ink Cloud API
Fetching
Radixx Go API
Fetching
SITA BagMessage Gateway
Fetching
Past Incidents
Aug 21, 2019

No incidents reported today.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019
Postmortem - Read details
Aug 16, 18:55 CEST
Resolved - This incident has been resolved.
Aug 14, 07:24 CEST
Update - Backlog of messages cleared while issue continues to be investigated.
Aug 14, 07:22 CEST
Update - We are continuing to work on a fix for this issue.
Aug 14, 07:21 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 14, 07:15 CEST
Update - The issue is affecting 2.5% of BSM messages.
Aug 14, 06:59 CEST
Investigating - Although the Type/B Gateway is up and the vast majority of BSM messages are being processed, some B|SM messages are not being sent.
Aug 14, 06:44 CEST
Aug 13, 2019
Resolved - Following the maintenance, there have been reports of non-receipt and non-delivery of SITA Type/B messages. Additional troubleshooting work was done on Type/B gateways and functionality was restored.

A few customers have reported degradation of service during the work up until 8:00am CEST. This is related to incorrect set-up traffic routing that existed on their sites before this maintenance work was done - raise a Support Ticket if problems persist for more detailed diagnosis.
Aug 13, 07:00 CEST
Completed - The scheduled maintenance has been completed.
Aug 13, 04:17 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 13, 04:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 03:45 CEST
Scheduled - Scheduled maintenance is occurring during a period of no live flights. Back-office access may not always be available during this period.
Aug 13, 03:43 CEST
Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019
Resolved - Processing delay on the SITA BagMessage queue resulted in a backlog that delayed the timely delivery of BSMs and other Type/A baggage messages.
Aug 8, 08:00 CEST
Aug 7, 2019

No incidents reported.