Some BSM messages not sent

Incident Report for Ink Aviation

Postmortem

The root cause was an incident on the SITA network that has been acknowledged in the following notification.

Unexpected Message Delay – SMTP and MSW Hosts Type B & MQ Services - Open/Close - INC0695908*
_From: Messaging.Event.Advisory@sita.aero_
Unexpected Message Delay Affected: Unexpected Message Delay – SMTP and MSW Hosts Type B & MQ Services Details: Please be informed that we observed an unexpected message delay for our SMTP and MSW Hosts Type B & MQ Services. As of 2019-08-14 21:10 GMT, the issue was resolved. During this time, we noticed a backlog which caused delay in message delivery. All Services are back to normal now.

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Ink has implemented improvements on our own infrastructure to be able to better handle this type of interruption.

Posted Aug 16, 2019 - 16:55 UTC

Resolved

This incident has been resolved.

Posted Aug 14, 2019 - 05:24 UTC

Update

Backlog of messages cleared while issue continues to be investigated.

Posted Aug 14, 2019 - 05:22 UTC

Update

We are continuing to work on a fix for this issue.

Posted Aug 14, 2019 - 05:21 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 14, 2019 - 05:15 UTC

Update

The issue is affecting 2.5% of BSM messages.

Posted Aug 14, 2019 - 04:59 UTC

Investigating

Although the Type/B Gateway is up and the vast majority of BSM messages are being processed, some B|SM messages are not being sent.

Posted Aug 14, 2019 - 04:44 UTC

This incident affected: Ink BagMessage Gateway.

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